Terms of Use

Acceptance of These Terms

By accessing, browsing, or using this website, you acknowledge that you have read and understood these Terms of Use.

If you do not agree with these terms, please do not use the website.

About Our Services

Raven Digital LTD provides digital and creative services including:

• Logo & Brand Design
• Website Design & Development
• SEO Services
• Facebook & Google Ads
• YouTube Thumbnail Design
• App Development

Specific project requirements, deliverables, pricing, revisions, and timelines may be defined separately in a quotation or project agreement.

Website Use

You may use this website for lawful purposes and for obtaining information about our company and services.

You must not use the website to:

• Break or violate applicable laws
• Attempt unauthorised access to the website
• Interfere with website security or operation
• Distribute malicious software or harmful content
• Copy or misuse website content
• Misrepresent your identity or affiliation

Enquiries and Project Requests

When submitting an enquiry or project request, you agree to provide information that is accurate and relevant to your requirements.

Submitting an enquiry does not automatically create a contract or guarantee that Raven Digital LTD will accept the project.

Project Scope and Delivery

Project scope, deliverables, timelines, revisions, and responsibilities will depend on the relevant service package or project agreement.

Delays may occur where required information, content, approvals, feedback, access, or materials are not provided within the agreed timeframe.

Client Responsibilities

Clients are responsible for providing accurate information, required content, branding materials, credentials, approvals, and feedback necessary for the completion of the project.

Clients should ensure that materials supplied to us do not infringe the rights of any third party.

Revisions and Changes

Revision limits depend on the selected service package or project agreement.

Requests that significantly change the original project scope may be treated as additional work and may require a revised quotation or additional fee.

Intellectual Property

Ownership and usage rights for final project deliverables depend on the applicable service package and project agreement.

Unless otherwise agreed, Raven Digital LTD retains rights to its pre-existing tools, methods, templates, processes, concepts, and reusable materials.

Third-party assets remain subject to their respective licences and usage conditions.

Website and App Services

Website and app development services are subject to the agreed technical scope, features, integrations, platforms, content, and requirements.

Third-party hosting, plugins, APIs, app stores, platforms, software licences, and external services may have separate fees, restrictions, or terms.

SEO and Advertising Services

SEO and advertising services involve strategies and activities intended to improve visibility, traffic, leads, or other marketing outcomes.

However, specific rankings, traffic levels, leads, sales, advertising performance, or other business results cannot be guaranteed.

Third-Party Services

Our services may involve third-party platforms, software, hosting providers, advertising networks, APIs, payment providers, or other external services.

We are not responsible for changes, outages, restrictions, pricing, policies, or failures caused by third-party services outside our reasonable control.

Cancellation and Termination

Either party may request to end a project subject to the applicable project agreement and any outstanding obligations.

Work already completed, approved, delivered, or committed to may remain payable according to the applicable agreement.

Refunds

Refund eligibility depends on the service, project status, payment terms, and applicable agreement.

Where a separate refund policy or written project agreement applies, that policy or agreement will govern the relevant refund terms.

Confidentiality

We may receive confidential business information while working on a project.

We will take reasonable steps to protect confidential information and use it only for relevant business or project purposes, subject to applicable agreements and law.

Disclaimers

We aim to provide professional and reliable services, but we do not guarantee that the website or every service will always be uninterrupted, error-free, or available.

Information provided on the website is for general purposes and may be updated or changed without notice.

Privacy and Cookies

Your use of our website is also subject to our Privacy Policy and applicable Cookie Policy.

These policies explain how information and cookies may be handled when you use our website.

Changes to These Terms

Raven Digital LTD may update these Terms of Use from time to time to reflect changes to our website, services, business practices, or applicable requirements.

The latest version will be published on this page with the relevant updated date.

Governing Law

These Terms of Use are intended to be interpreted in accordance with the laws applicable to Raven Digital LTD and its business operations.

Any applicable jurisdiction or dispute-resolution terms will be determined by the relevant agreement and applicable law.