Privacy Policy

1. Introduction

Raven Digital LTD respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains what information we may collect, why we collect it, how we use it, and the choices you may have regarding your personal information when you visit our website or communicate with us.

2. Information We Collect

We may collect information that you voluntarily provide when you contact us, request a quotation, or discuss a project.

Information You May Provide

• Your name
• Email address
• Phone number
• Business or company information
• Project requirements and messages
• Information you provide through enquiry or contact forms
• Other information you choose to provide to us

Technical Information

When you visit our website, certain technical information may be collected automatically by the website or its hosting infrastructure. This may include information such as browser type, device information, approximate location, IP address, pages visited, and general usage information.

The exact information collected depends on the technologies and services active on our website.

3. How We Use Your Information

We may use information we collect for legitimate business purposes, including:

• Responding to enquiries and messages
• Preparing quotations and project proposals
• Understanding your project requirements
• Providing and managing our services
• Communicating with you about your project
• Improving our website and services
• Maintaining website security
• Preventing misuse, fraud, or unauthorised activity
• Meeting applicable legal or regulatory requirements

We only seek to use personal information for purposes that are relevant to our business activities and your interaction with us.

4. Information Sharing

We do not sell your personal information to third parties.

We may share information where reasonably necessary to operate our business, provide requested services, or comply with legal obligations.

This may include:

• Service providers supporting our website or business operations
• Professional advisers where reasonably necessary
• Authorities or organisations where disclosure is legally required
• Third parties involved in delivering a service you have requested

Where appropriate, we take reasonable steps to ensure that information shared with service providers is handled securely and only for relevant purposes.

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, and meeting legal or regulatory obligations.

The length of time information is retained may vary depending on the nature of the information and the reason it was collected.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration, or disclosure.

However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure. You should therefore understand that transmission of information over the internet carries some level of risk.

7. Cookies

Our website may use cookies or similar technologies to support website functionality, improve user experience, understand website usage, or provide other features.

Some cookies may be necessary for the operation of the website, while other cookies may be used for analytics, preferences, or other purposes depending on the technologies implemented on the website.

Where applicable, non-essential cookies will be used in accordance with applicable privacy and cookie requirements.

8. Your Privacy Rights

Depending on your circumstances and applicable law, you may have rights relating to your personal information.

These may include rights to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information in certain circumstances
• Object to certain processing of your information
• Request restriction of processing in certain circumstances
• Request portability of information where applicable
• Withdraw consent where processing is based on consent

These rights are subject to applicable legal conditions and exemptions.

If you would like to exercise a privacy right, please contact us using the details provided below.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information to that website.

10. Children's Privacy

Our services are intended for businesses, organisations, and general users who are able to enter into agreements for services.

We do not knowingly seek to collect personal information from children where doing so would be prohibited by applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, legal requirements, or business practices.

When changes are made, the updated version will be published on this page with a revised "Last Updated" date.